• On Madgicx, you can only choose two types of objectives: Leads and Conversions. You can set any website event as a conversion, so these two options cover all possible objectives.
• If you cannot click on the drop-down menu, then it is possible that you are using the Madgicx Optimized Structure. These 4 campaigns organized by funnel stages are already running and Madgicx cannot change the objective for existing campaigns.
• To solve this, you can pick another campaign and select the objective you want.
• Alternatively, you can delete the Optimized Structure campaign and try again. This time it will allow you to select the objective.
• If the issue persists, please reach out to the support team for further assistance.

There are several reasons why Madgicx audiences might not deliver: that is, spend or get any impressions. Try the following solutions to resolve this issue:

• First, if the ads say in review, please wait until Facebook approves them.
• If they are approved but still not delivering, make sure your placements, regions, age, gender are not too restricting: for example, removing a gender might reduce the audience by half.
• If none of the above worked for you, or if the audience size is -1, please reach out to the support team for further assistance.

• If you are a free trial user, please note that we only allow trial users 10 audience creations. If you’ve exceeded this amount, hop on a Madgicx plan to launch more audiences.
• If this is not your situation, then it’s most likely an account permissions issue: please follow the permissions guide to gain access to these audiences.
• If the issue persists, please reach out to the support team for further assistance.

• If you cannot select Facebook audiences, it’s possible that you have some permissions issues with your Facebook account: use the permissions guide for Facebook to gain access to these audiences.
• If after adjusting the permissions you still cannot access these audiences, you would need to reestablish your token: follow this guide to do so. When you do, make sure to allow all pages and business.
• If the issue persists, please reach out to the support team for further assistance.

• If you cannot select Instagram audiences, it’s possible that you have some permissions issues with your Instagram account: use the permissions guide to gain access to these audiences.
• If after adjusting the permissions you still cannot access these audiences, you would need to reestablish your token: follow this guide to do so. When you do, make sure to allow all pages and businesses.
• If the issue persists, please reach out to the support team for further assistance.

• If you are a free trial user, please note that we only enable eRFM audiences to our paying users: hop on a Madgicx plan to use our AI audiences.
• If you are on a Madgicx plan but still can’t select the eRFM audiences, most likely that what causing this issue is a pixel permissions issue that can be solved with our permissions guide for Facebook.
• If the issue persists, please reach out to the support team for further assistance.