Can't find what you're looking for?

I can’t change the campaign objective

  • On Madgicx, you can only choose two types of objectives: Leads and Conversions. You can set any website event as a conversion, so these two options cover all possible objectives.
  • If you cannot click on the drop-down menu, then it is possible that you are using the Madgicx Optimized Structure. These 4 campaigns organized by funnel stages are already running and Madgicx cannot change the objective for existing campaigns.
  • To solve this, you can pick another campaign and select the objective you want.
  • Alternatively, you can delete the Optimized Structure campaign and try again. This time it will allow you to select the objective.
  • If the issue persists, please reach out to the support team for further assistance.

My audience is not delivering

There are several reasons why Madgicx audiences might not deliver: that is, spend or get any impressions. Try the following solutions to resolve this issue:

  • First, if the ads say in review, please wait until Facebook approves them.
  • If they are approved but still not delivering, make sure your placements, regions, age, gender are not too restricting: for example, removing a gender might reduce the audience by half.
  • If none of the above worked for you, or if the audience size is -1, please reach out to the support team for further assistance.

I can’t select any audiences

  • If you are a free trial user, please note that we only allow trial users 10 audience creations. If you’ve exceeded this amount, hop on a Madgicx plan to launch more audiences.
  • If this is not your situation, then it’s most likely an account permissions issue: please follow the permissions guide to gain access to these audiences.
  • If the issue persists, please reach out to the support team for further assistance.

I can’t select Facebook audiences

  • If you cannot select Facebook audiences, it’s possible that you have some permissions issues with your Facebook account: use the permissions guide for Facebook to gain access to these audiences.
  • If after adjusting the permissions you still cannot access these audiences, you would need to reestablish your token: follow this guide to do so. When you do, make sure to allow all pages and business.
  • If the issue persists, please reach out to the support team for further assistance.

I can’t select Instagram audiences

  • If you cannot select Instagram audiences, it’s possible that you have some permissions issues with your Instagram account: use the permissions guide to gain access to these audiences.
  • If after adjusting the permissions you still cannot access these audiences, you would need to reestablish your token: follow this guide to do so. When you do, make sure to allow all pages and businesses.
  • If the issue persists, please reach out to the support team for further assistance.

I can’t select eRFM audiences

  • If you are a free trial user, please note that we only enable eRFM audiences to our paying users: hop on a Madgicx plan to use our AI audiences.
  • If you are on a Madgicx plan but still can’t select the eRFM audiences, most likely that what causing this issue is a pixel permissions issue that can be solved with our permissions guide for Facebook.
  • If the issue persists, please reach out to the support team for further assistance.

No FAQs found

Have any other questions? Open chat

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.