• If you have selected to launch the ads at a specific time, or used Madgicx time optimization, then have no fear—your ad sets turn on at the scheduled time.
• If you chose Launch Immediately, or the ad sets did not turn on at the scheduled time, please reach out to the support team for further assistance.

Your ad or campaign must be serving impressions to show in Madgicx.

If you launch your campaign or ad immediately, allow some time for it to show in the Ads Manager 2.0. Don’t forget your ad needs to be approved by Meta before it starts delivering, which can take a while.

When you do come back to Madgicx, make sure you refresh the Ads Manager 2.0 page to see the latest data.

If you launched using Madgicx Optimized Structure, Madgicx will add your new audiences to the existing campaigns, so please look inside these campaigns to find your creations.

If the issue persists, please contact the support team for further assistance.

The Madgicx creation process only allows you to choose the conversion process as it is the most common and allows us to best optimize your audiences.

If you’d like to use the lead generation campaign, try launching the assets through the Madgicx Optimized Structure, or choose an existing campaign with the lead objective: both solutions will let you use the lead objective.

If the issue persists, please reach out to the support team for further assistance.

• On Madgicx, you can only choose two types of objectives: Leads and Conversions. You can set any website event as a conversion, so these two options cover all possible objectives.
• If you cannot click on the drop-down menu, then it is possible that you are using the Madgicx Optimized Structure. These 4 campaigns organized by funnel stages are already running and Madgicx cannot change the objective for existing campaigns.
• To solve this, you can pick another campaign and select the objective you want.
• Alternatively, you can delete the Optimized Structure campaign and try again. This time it will allow you to select the objective.
• If the issue persists, please reach out to the support team for further assistance.

There are several reasons why Madgicx audiences may not deliver. Try the following solutions to resolve this issue:

• First, if the ads are in review, please wait until Meta approves them.
• The ad budget may be too low to get enough impressions.
• If they are approved but still not delivering, ensure your placements, regions, age, and gender are not too restrictive. For example, removing a gender might reduce the audience by half.

If none of the above worked for you, or if the audience size is -1, please contact the support team for further assistance.

As a free trial user, you can create up to three audiences. If you’ve exceeded this amount, hop on a Madgicx plan to launch more audiences.

If this is not your situation, then it’s most likely an account permissions issue: please follow the permissions guide to gain access to these audiences.

If the issue persists, please contact the support team for further assistance.