This is a possible issue for US-based users: as the US Facebook policy prevents creating location-based lookalike audiences, so if created on Madgicx, they’ll appear on the ads manager as ‘retired’.

To fix this issue and re-assign the location, follow these steps:

1. Go to the Ads Manager and find the 'retired' ad set
2. Go to the audience panel and manually remove all locations
3. After removing all locations, click on the button labeled Remove Locations: it should be on the error message
4. Hit Publish
5. A red mark indicating an error will show but the ad set will turn green and the audience will change from "disabled" to "ready"
6. Finally, add the locations through the ad set setting.

That’s it! Now your audiences should be fully functional. If the issue persists, please reach out to the support team for further assistance.

There are a few possible reasons for ad sets launching without any ads:

• Wrong objective: when the new ad sets objective does not match the campaign objective. To fix it, try recreating the ad sets but pick the same objective as the campaign.
• Disconnected page: when the ads are picked from a Facebook page that is not connected to the ad account. Even though users can choose ads from multiple Facebook pages, choosing a page that is not connected to the ad account will prevent ads from populating. To fix it, try connecting the Facebook page to your ad account through the Ad Manager, or choose ads from a different source.
• If none of these solutions is appropriate, please reach out to the support team for further assistance.

• If you have selected to launch the ads at a specific time, or used Madgicx time optimization, then have no fear—your ad sets turn on at the scheduled time.
• If you chose Launch Immediately, or the ad sets did not turn on at the scheduled time, please reach out to the support team for further assistance.

Your ad or campaign must be serving impressions to show in Madgicx.

If you launch your campaign or ad immediately, allow some time for it to show in the Ads Manager 2.0. Don’t forget your ad needs to be approved by Meta before it starts delivering, which can take a while.

When you do come back to Madgicx, make sure you refresh the Ads Manager 2.0 page to see the latest data.

If you launched using Madgicx Optimized Structure, Madgicx will add your new audiences to the existing campaigns, so please look inside these campaigns to find your creations.

If the issue persists, please contact the support team for further assistance.

The Madgicx creation process only allows you to choose the conversion process as it is the most common and allows us to best optimize your audiences.

If you’d like to use the lead generation campaign, try launching the assets through the Madgicx Optimized Structure, or choose an existing campaign with the lead objective: both solutions will let you use the lead objective.

If the issue persists, please reach out to the support team for further assistance.

• On Madgicx, you can only choose two types of objectives: Leads and Conversions. You can set any website event as a conversion, so these two options cover all possible objectives.
• If you cannot click on the drop-down menu, then it is possible that you are using the Madgicx Optimized Structure. These 4 campaigns organized by funnel stages are already running and Madgicx cannot change the objective for existing campaigns.
• To solve this, you can pick another campaign and select the objective you want.
• Alternatively, you can delete the Optimized Structure campaign and try again. This time it will allow you to select the objective.
• If the issue persists, please reach out to the support team for further assistance.