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Can I create new ads from ads I find in the Ad Library?

Yes! 🥳Just use the AI Ad Generator to create a new batch of AI-generated ads based on any image ad you find in the Ad Library.

As long as it’s an image or carousel ad, you can create new ads based on it with the AI Ad Generator. Simply click the Ad Gen AI button that shows when you hover over an image ad in the Ad Library.

A prompt window will open where the ad creative will automatically appear. Slide on the “Advanced options” toggle and fill in the description of how you want your ad to look. Add the text and any other details to include, and click “Start AI Generation” to make a batch of ads.

Plus, you can make edits with the AI Image Editor and launch your ad straight from Madgicx.

Read our comprehensive guide on how to use the AI Ad Generator to create fresh new ad designs in a flash.

Can I create reports in One-Click Report in a language other than English?

If you want to change the name of any widget in your report, click on that widget, and switch to the "Appearance" tab on the left-side menu. there, you may edit the title and subtitle as you wish.

For example:

You may also add custom text widgets in any language you wish by selecting the custom text widget on the left-side menu:

I cannot see my Facebook ad data in Madgicx. What do I do?

I cannot see my Facebook ad data in Madgicx. What do I do?

Sometimes, Meta loses its connection to Madgicx, meaning your data won't display. This can happen for a number of reasons, such as when you make changes to your Meta ad account or update admin permissions.

Here are the steps to reconnect Meta to Madgicx:

  1. Refresh your ad account data to refetch it. Click the refresh button on the right of the ad account in question on the Manage connected ad accounts page and wait a few moments.
  1. If refreshing your connection doesn’t work, you should reauthenticate your ad account to reconnect it to Madgicx on the Manage connected ad accounts page.
  1. Check your ad data on both Meta and Madgicx over the same timeframe to confirm they're the same.

You’re all set!

Can I manage Google ads with Madgicx?

While Madgicx doesn't offer Google ad management functionality, it offers a cross-channel reporting tool called One-Click Report, which lets you monitor your performance across Google ads, Meta ads, TikTok, GA4, Shopify, and Klaviyo.

What if I spend less than my Madgicx plan limit

If you spend less than your plan limit, contact our support Madgicxians for help downgrading your package.

Can I cancel my subscription?

You can cancel your subscription at any time. Here is a step-by-step guide. You can cancel your trial before it ends to avoid being upgraded to a paid plan.

If you only want to downgrade your account instead of canceling, read this article on how to do it.

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