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What if I spend less than my Madgicx plan limit

If you spend less than your plan limit, contact our support Madgicxians for help downgrading your package.

Can I cancel my subscription?

You can cancel your subscription at any time. Here is a step-by-step guide. You can cancel your trial before it ends to avoid being upgraded to a paid plan.

If you only want to downgrade your account instead of canceling, read this article on how to do it.

Where do I find the AI Ad Generator?

Clicking the Creatives button on the main Madgicx menu takes you to the “My AI Generations” page. Otherwise, click the first item on the Creatives menu.

If you hover over an image ad in the Ad Library, an “Ad Gen AI” button will appear. When clicked, it will also bring up the prompt screen. 

You can find all your AI-generated ads under the “My AI Generations” menu tab at the top of the page.

Can I create an automation to equally distribute the budget across all the ads within an ad set?

Unfortunately, it’s not possible to control the budget at an ad level, so you can’t set up an automation to do this.

We do have a workaround for you, though 🤓

You can ensure each ad has the same budget if each ad set only has one ad in it. This ensures that the ad set budget is allocated to the single ad entirely.

How much data do I need to have to select a metric for an automation tactic?

For prebuilt automation tactics, the relevant event needs to have been triggered at least once in order to select a metric for a tactic. For custom automations, however, any metric can be selected whether or not the event has been triggered before.

Can I see the audience size and potential reach of an audience before launching it?

While you can’t see the audience size and potential reach before launching a new one using the Audience Launcher, you can find this information once launched in the Audience Studio when clicking Top Audiences in the 360-degree Account Audit submenu. 

Audience size highlighted in the audience mixer.

It’s important to note that the actual audience size is determined by your targeted location and ad set settings in Facebook after you’ve launched it.

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