Everything you need to know to master Madgicx

The Madgicx Knowledge Base contains all the information you need to learn how to use all the tools and features of the Madgicx app to skyrocket your ad performance. Master each of the tools to maximize your ad ROI.

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How to find your ad/ad set/campaign ID
How to find your ad/ad set/campaign ID

Troubleshooting

1 min

You may need to know your campaign, ad set, or ad ID when searching for specific assets you have created or upon request from our support team to resolve an issue.

You can find your: Campaign, ad set, and ad ID number by customizing your columns in Facebook Ads Manager.

How to choose your ad account type
How to choose your ad account type

Start with Madgicx

1 min

There are three different ad account types in the Madgicx app:

  • E-commerce
  • Lead Generation
  • Mobile App
The Madgicx settings panel explained
The Madgicx settings panel explained

Start with Madgicx

7 min

In this article, we explain how to navigate the Madgicx settings panel, where you can:

  • Manage your connected ad accounts 
  • Change your subscription and add more products
  • See your billing history and edit your payment method
  • Customize your user profile
How to find your invoices
How to find your invoices

Billing

1 min

Your invoices can be found in the “Payments” tab on the Settings page. You can also view and edit your billing information here.

What happens when you exceed your plan’s spend limit
What happens when you exceed your plan’s spend limit

Billing

2 min

If you exceed the ad spend limit of your plan as a monthly user, Madgicx’s system will automatically upgrade your plan to the next tier. Quarterly and annual users will be upgraded for that month when exceeding the plan limit.

How can I downgrade my account?
How can I downgrade my account?

Billing

1 min

If you need to downgrade your account, get in contact with one of our support representatives.

How to cancel your Madgicx subscription
How to cancel your Madgicx subscription

Billing

1 min

We're sorry to hear that you want to stop using Madgicx 😥

If you’re not seeing the results you are looking for, our support Madgicxians are ready to help you set your account up for advertising success. 

Click the chat button on the bottom right of your screen to get help.

However, if you still want to cancel regardless, you can follow the steps below 👇

Why do we never offer Madgicx coupons?
Why do we never offer Madgicx coupons?

Billing

1 min

Madgicx doesn’t offer discounts or coupons. Websites claiming to offer a Madgicx coupon, a Madgicx code, or a Madgicx discount aren’t being honest.

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Check out the answers to our most frequently asked questions. If you can’t find the answer there, you’ll be able to contact our support team.