How to re-authenticate Madgicx’s Facebook connection
After making any major changes to your ad account, you will need to re-establish your connection with Madgicx.
It’s best to start with the simplest solution first, which is refreshing.
How to refresh
- Go to “Manage connected ad accounts” in “Settings.”
- Click the refresh icon next to the relevant ad account.
- Wait a few moments while the connection refreshes, and you’re done.
When to refresh:
To get the latest data from an already connected ad account. This includes updated ad spend info, connected accounts, datasets, Terms of Service, and user permissions.
If refreshing doesn’t solve your issue, try reauthenticating.
How to reauthenticate
- On the same page in “Settings,” click the “Reauthenticate” button at the top of the list of ad accounts.
- A popup will appear for you to confirm the connection. Log in or click the “Continue” button if you’re already logged in.
- You’re all done.
When to reauthenticate:
- Your Facebook token breaks, and you see an error page telling you there’s a problem. See the reasons below why this happens.
- To get information about new ad accounts that weren't connected to your user account before, you get access to a new ad account.
Instances that require reauthentication:
- Token Expiry: Access tokens have a limited lifespan for security reasons. When they expire, they need to be refreshed or a new token must be issued.
- Revocation: If a user changes their password, revokes permissions, or manually logs out of Facebook, any associated tokens can be invalidated to ensure account security.
- App Changes: Modifications to the Facebook app's settings, such as updating permissions, changing security settings, or altering app configurations, can invalidate existing tokens.
- Security Concerns: Facebook has mechanisms to automatically revoke tokens if suspicious activity is detected, such as login attempts from an unusual location or device.
- Permission Updates: If the scope of the permissions requested by the app changes, previously issued tokens may no longer be valid.
- Violation of Policies: If the app violates Facebook's platform policies, tokens can be revoked or limited.
- Access Limits Exceeded: Exceeding Facebook's API rate limits or quotas can also cause tokens to temporarily break or become unusable.
I can't access my Madgicx account
If you can’t access your Madgicx account, double check that you are using the right email and password and retry to log in.
If you still cannot log in, try resetting your password.
I don't have any pixel data yet, can I still use Madgicx?
Yes! You sure can.
Even if you don’t have any pixel data, you can use Madgicx to create new ads. Start with the Ad Library to browse for new ad ideas, follow brands in your niche, and save your favorites to boards for inspiration.
Then, use the AI Ad Generator to create even more ad ideas for your next campaign. You can upload an image or use a text brief to generate a batch of new ads.
Once you have an ad you like, share it with your design team with your comments to finalize the image. Alternatively, you can send it to our digital artists to polish it for you. You’ll get your design back in 48 hours and can easily launch your ad straight from Madgicx.
Get both the Ad Library and the AI Ad Generator for $29/month for a constant stream of new ads. Try for free for 7 days.
Why is my ad set not spending or delivering?
Why is my ad set not spending or delivering?
This is most often because of the way the ad set was configured. You should check the:
Audience size:
Often, when this happens, it's because your audience is too small. Be mindful of making your audience very specific. If you do, it makes it harder for Meta to find accounts that match them. This, in turn, means your audience size shrinks accordingly. You should keep the most relevant audience attributes and remove some of the others. At the same time, you should check your audience exclusions to make sure you aren't excluding too many people based on your selection.
Location:
The location of the people you're targeting impacts your performance. For example, if you're a local business and are targeting a small geolocation, your audience will likely be much smaller, making it more difficult for Meta to spend your ad budget. As with the audience settings, you should also check your location exclusions to see if you aren't restricting your audience too much.
Budget:
Your budget can also affect your ad delivery. Meta manages your ad budget according to how you set up your ad. Firstly, if your budget is too low, your ads will stop delivering once the budget cap is reached. An example of this could be that your ad set spends the budget early in the day, so it will stop delivering until the next day when the budget is replenished. If this is the case, you should increase your budget.
All of these may factor into why your ad set isn't delivering or spending its budget.
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