How can I change my account information?
You can change your Madgicx account information from the User Profile section of the Settings page.
To edit your email address or password, click on the relevant pencil icon.
To change your email address or password, you will need your current password.
If you don’t know your password, you will have to reset it.
Note
- Editing the email address through this panel will only change the recipient address for future communications from us; it will not change the email address you use to log in
- If you are signed in through your Facebook or Shopify account, you cannot change your password here
How do I change my billing details
To change your current payment settings
- Go to Settings
- Select the "Payments" tab
- Scroll down to "Billing Information" and click "Edit"
I can't access my Madgicx account
If you can’t access your Madgicx account, double check that you are using the right email and password and retry to log in.
If you still cannot log in, try resetting your password.
What do I do if my Facebook ad account has been blocked/deleted?
Facebook cracks down out users that abuse their Advertising Policies 😬
This is out of our control, so we highly suggest reading through their Policies to look for where a mistake may have happened.
If there is anything we can do to help you in switching ad accounts on Madgicx, please let us know and we'll happy to assist 🚀
Didn't find what you were looking for?
Try our FAQ
Check out the answers to our most frequently asked questions. If you can’t find the answer there, you’ll be able to contact our support team.