I can’t see Facebook ads data in Madgicx
If you can’t see Facebook ad data in Madgicx, first try to reauthenticate in the Settings of the Madgicx.
If the problem persists, you will need to go to the Facebook Business Settings by clicking on the ⚙️ icon in the bottom-left corner.
On the page that loads, under “Users”, select “People”, find your name in the list on the right, and click on it.
On the right side of the screen, a panel below should open up. When it does, find the ad account that you need permissions for and click on it to reveal which permissions you have.
If you don’t have manage permissions (“Full control”), you will need to activate this toggle or ask your admin for the permissions.
If you can’t see your page, you need to “Add Assets”.
A window opens where you need to choose the page you want to add and grant yourself maximum access to it by enabling “Manage Page”. Then click “Save Changes”. Again, if you don’t have admin access, your admin will need to do this for you.
Do the same for “Catalogs” to ensure you have full access.
Lastly, go to Madgicx's Settings and click “Reauthenticate”.
I can't access my Madgicx account
If you can’t access your Madgicx account, double check that you are using the right email and password and retry to log in.
If you still cannot log in, try resetting your password.
I have an error message, what should I do?
Reauthenticate the relevant account in the “Data Sources” tab and try loading the report again.
What to do if pixel data isn't loading
With Pixel issues there are two reasons:
- The wrong pixel is set as default
- The pixel is not set up properly
If you think you have the wrong pixel selected
Madgicx allows you to manage and switch between multiple pixels. To ensure that the correct pixel is selected.:
- Go to Settings
- In the "Ad accounts" tab, scroll down to your ad accounts
- Select the correct pixel for the ad account from the dropdown
If you think the pixel is not set up properly
Madgicx takes your data from your Facebook pixel, so you need to give us permission to access this data.
- Go to Facebook Business Manager to edit or create a pixel
- Learn how to get Facebook pixel permissions
After any permissions changes : go to Settings and click "Reauthenticate"
How can I make the most of Madgicx
The larger the budgets, the more value and ROI that you could get from Madgicx.
Madgicx is a great solution for large advertisers and enterprises, in addition to those spending as little as $300/month on Facebook Ads.
To make the most of your Madgicx subscription, learn how to use all the tools.
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